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<< Click to Display Table of Contents >> Getting Assistance |
  
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<< Click to Display Table of Contents >> Getting Assistance |
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To ensure your 20-day free tryout is successful, we offer free assistance. Please don't hesitate to contact us if you have any questions or need a helping hand with anything.
It's well known in the software industry that if there's going to be a problem, it will most likely occur right at the start when you're trying to get the software installed and working the first time. That's because the software runs in your PC, and there's an almost unlimited number of different PC configurations out there, including different hardware, operating systems, firewalls, Internet connections, and so on.
Whatever problems you might have, chances are we've seen it all before and there's a simple answer that will get you going quickly.
Here's how to get your 20-day free tryout up and running fast:
| 1. | Quick check: Do you have the latest version of RowPro? If you installed RowPro from CD, you may not have the latest version. To check and download the latest version of RowPro visit www.digitalrowing.com/download. |
| 2. | You may need to adjust your PC configuration to enable RowPro to run smoothly, for example updating your display driver or installing the latest Windows Service Pack. If so, you'll find answers to most common problems in the Troubleshooting guide. |
| 3. | If you need assistance, just ask, and we'll do our bit to get you working, even if it means helping you with firewall settings or whatever. You can contact us anytime at assist@digitalrowing.com. Our target is to give you a response from an informed assistant within 24 hours of every request for assistance. And if we can answer you immediately, we will. |
Other contact information is available on our website www.digitalrowing.com on the Contact page.