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<< Click to Display Table of Contents >> Troubleshooting Download and Installation |
  
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<< Click to Display Table of Contents >> Troubleshooting Download and Installation |
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If you are unable to download RowPro and/or you get an error message, possible causes are:
The RowProSetup.exe package is about 60 MB to download, however if you need to update your PC, the Microsoft .Net Framework download pack is over 20 MB and some of the Windows Service Packs are far larger again.
Downloading these items over a standard telephone line will take many hours, and is not recommended except for the hardiest of souls. It is however possible to download the RowProSetup.exe package, write it onto a CD-R disk, and then install it from the CD-R disk. This is the recommended solution for anyone who does not have a high-speed Internet connection but can get access to one somewhere else.
If you have a CD burner that can burn iso files (most can) then you can get the latest version of RowPro, including the .Net Framework and all RowPro documentation, by downloading RowProCD.iso from www.digitalrowing.com/download and burning it to CD.
Assistance
If you are still unable to download RowPro and need assistance, please contact assist@digitalrowing.com. Please tell us:
| 1. | The Windows version you're using (Vista or XP), plus the Service Pack number. |
| 2. | What type and size of Internet connection you have. |
| 3. | What if any error message you may see. |
If you are unable to install RowPro and/or you get an error message, possible causes are:
RowPro uses InstallShield as its installation system. If you get an InstallShield error when you run a downloaded version of RowProSetup.exe, this may mean the installation package is corrupt.
To fix this, download another copy of RowProSetup.exe and try again.
PC configuration
The InstallShield Wizard performs a number of basic checks on installation (for example it needs to find a Pentium processor running Windows XP or Vista), and will not install RowPro if any of these basic checks fail.
The Wizard will inform you what caused the failure, and you then need to remedy that problem so the installation can proceed. Please carefully check the Download and Installation Help Topic and ensure your PC meets the minimum specification listed there.
You may also run out of disk space during installation, particularly when installing Windows Service Packs and/or the Microsoft.Net Framework prior to installing RowPro. Apart from getting a bigger disk, the only remedy is to free up disk space, which you can potentially do by right-clicking the target disk drive in Windows Explorer, selecting Properties and clicking the Disk Cleanup button.
Some Antivirus software blocks installers from installing software based on internal rules.
To check if this is the cause, you can temporarily disable your antivirus software. If RowPro then installs normally, you'll know your antivirus software was the problem.
Windows Vista has a system called User Access Control (UAC) that controls who can do what in Windows. Depending on your UAC settings, you may need to install RowPro as an Administrator. To do this, right-click on the RowProSetup.exe launch icon and click Run as Administrator.
Assistance
If you are still unable to install RowPro and need assistance, please contact assist@digitalrowing.com. Please tell us:
| 4. | The Windows version you're using (Vista or XP), plus the Service Pack number. |
| 5. | What if any error message you may see. |